Refund and Return Policy
Thank you for shopping at Milky Chewy. We are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
1.1 Eligibility for Returns
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To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- The return request must be initiated within 30 days of purchase.
1.2 Non-Returnable Items
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Certain items cannot be returned, including:
- Perishable items such as pet food, treats, and supplements.
- Opened or partially used products.
- Personalized or custom-made items.
- Clearance or sale items.
- Gift cards or digital downloads.
1.3 Conditions for Partial Refunds
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A partial refund may be granted in these situations:
- The item is returned with obvious signs of use.
- The packaging is damaged, or the item is missing parts not due to our error.
- Returns made more than 30 days after delivery.
2. Refunds
2.1 Process
- Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed and credited to your original payment method within 7–10 business days.
2.2 Sale Items
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Only regular-priced items are eligible for refunds. Sale or promotional items cannot be refunded.
2.3 Late or Missing Refunds
If you do not receive your refund within the expected time frame:
- Check your bank account.
- Contact your credit card provider or bank to confirm processing times.
- If you still have not received your refund, contact us at info@milkychewy.com.
3. Exchanges
We only replace items if they are defective or damaged.
- To request an exchange, email us at info@milkychewy.com
- Send the item to: [Insert Physical Address].
4. Gift Items
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If the item was marked as a gift during purchase:
- You will receive a gift credit equal to the return value.
- A gift certificate will be emailed to you upon receiving the returned item.
If the item was not marked as a gift, the refund will be sent to the original purchaser.
5. Shipping Returns
5.1 Return Address
- To return a product, mail it to: [Insert Physical Address].
5.2 Return Shipping Costs
- Customers are responsible for shipping costs associated with returns.
- Shipping costs are non-refundable. If a refund is granted, the return shipping cost will be deducted.
5.3 Recommendations
- Use a trackable shipping service or purchase shipping insurance for expensive items.
- We cannot guarantee receipt of returned items.
6. Contact Us
For questions related to refunds and returns, contact us at:
Email: info@milkychewy.com
Phone: +1 437 602 1990